Return Policy
CGDIprog Return Policy
If you are not entirely satisfied with your purchase, we're here to help.
- When exchange for free: If your products encounter crash in delivery, we will free exchange it for you and you undertake the shipping cost for your ship item back to us through simple airmail.
- Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help, if we can exchange it for you, you need to pay the shipping cost to us as well as return to you.
- Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
- What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.
- Returning shipping options: after confirming your items is under our policy of returning, please use the simple airmail to ship item back to us.
- How will we do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
How to return the device back to us for refund or exchange? Who pay for the shipping cost?
- Quality Issue. In this situation, please report the problem to our customer within 7 working days and return package within 30 days. If your package encounter crash in shipping, please report to your local express officior post office and get the case receipt for us to ask for compensation. Please contact our customer service online for getting return shipping address, and we will undertaken half shipping cost if you are sending it back with post service. We will not undertaken any shipping cost if you return it back by express. If you are return for exchange, exchange item shipping cost we will pay for it.
- Non-Quality Issue: In this situation, please contact our customer service within 7 working days and return package within 30 working days. We will not undertaken any shipping cost for shipping the item back to us, we will also deduct 10% handling fee and the shipping cost we paid to ship the order to you from the total payment amount. If you are return the item back for exchange, buyer need pay for exchange item's new shipping cost.
When can I get my refund or exchange items back?
- If you are return for refund, you will receive your refund within 5-7 working days after we received the return goods and confirm everything is ok.
- If you need exchange to other items and exchanged item price is higher than what you paid, you need to pay for the price difference, and exchanged items will be ship out within 48 hours after we received your payment.