Thank you for shopping with us. We want to ensure that you have a clear understanding of our refund policy. Please review the following information regarding returns and refunds:
Return Process: Once we receive and inspect your returned item, we will promptly send you an email to confirm the receipt of the item. Please note that the approval or rejection of your refund will also be communicated to you through this email.
Refund Processing: If your refund is approved, we will initiate the refund process. The refund amount will be credited back to your original method of payment, such as your credit card or the payment method used during the purchase. Please allow 5-7 working days for the refund to be processed and reflected in your account.
Late or Missing Refunds (If Applicable): In case you have not received your refund within the expected timeframe, we recommend following these steps:
Check your bank account again: Start by reviewing your bank account to ensure that the refund has not been credited. Sometimes, there may be a delay in the posting of the refund.
Contact your credit card company: If you still haven't received the refund, we advise reaching out to your credit card company. They may require additional time to process the refund and make it officially visible in your account.
Contact your bank: If the refund is not reflected in your account after contacting your credit card company, we recommend getting in touch with your bank. Banks often have their own processing times, which can cause delays in the posting of refunds.
Contact Us: If you have followed the above steps and have not received your refund yet, please don't hesitate to contact our customer support team. You can reach us at Sales@CGDIprog.com. We are here to assist you and resolve any outstanding refund issues.
Please note that these refund policies are in accordance with our commitment to providing a fair and transparent shopping experience. For further information or clarification, feel free to contact us.